Frequently Asked Questions

Choose a product and the quantity you would like, then contact us through WhatsApp or by phone. We will confirm availability, the final price and delivery arrangements with you. Sending an enquiry does not itself confirm an order.

Please share the recipient’s name, contact number and complete delivery address with us through our business WhatsApp when we arrange your order.

We will discuss the available payment methods and the final amount with you before confirming your order. Shipping is processed after payment is confirmed.

Standard shipping normally takes an estimated 5–7 days. During festive periods, delivery may take longer because of increased order volumes. We will discuss delivery arrangements when confirming your order.

Please share your delivery address with us. We will confirm whether we can deliver there and explain the applicable charges before you place an order.

Please contact us promptly with your order details. Record one continuous video showing the unopened parcel, shipping label, unboxing and contents, and share it with Crafts Duniya on WhatsApp so we can review the issue and discuss return or exchange steps. If you could not record a video, contact us with the details and any other evidence; your rights under applicable consumer law are not affected.

You are welcome to ask us about custom work. We will confirm whether your request is possible, along with the price and estimated timeline, before you decide to order.

Handcrafted items can vary in colour, finish and details. Please ask us for the details of the available item before confirming your order.

The current catalogue contains clearly marked demo listings and prices. We will confirm actual product details, availability and the final price with you before an order is placed.